Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only), Playa del Carmen
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Key details
About the Hotel
Chetumal - Puerto Juarez Road Km 295, Col. Centro, Playa del Carmen, 77710,
-
Close to the white sand beach
Very good
7.5
6.6
/10
3.6
/5
5-star eco-conscious all-inclusive resort in Playa del Carmen
Water Park & Pools
Sandos Caracol Eco Resort offers one of the largest water parks in Mexico, featuring 29 slides ranging from kamikaze to child-friendly options. The resort includes lagoon-style cascades, interactive elements, and sun loungers for all-day enjoyment. Multiple swimming pools cater to different preferences, whether engaging in activities or seeking relaxation.
Rooms & Accommodations
The hotel comprises 955 eco-friendly rooms, with options including spacious villas and penthouse suites. An adults-only section provides a private pool, dedicated restaurant, and exclusive check-in service. All accommodations utilize solar energy to minimize environmental impact.
Dining Options
Guests have access to a variety of dining experiences ranging from Italian-style buffets to traditional Mexican cuisine. Several bars throughout the property serve exotic drinks and refreshing cocktails. Vegan options and A La Carte selections are also available to cater to diverse tastes.
Nature & Activities
The eco-resort includes an All-Nature Experience program that engages guests with daily activities in the surrounding jungle. Snorkeling in natural cenotes and eco-tours through stunning outdoor landscapes are part of the all-inclusive plan. The property is home to exotic wildlife and offers guided river boat rides to spot resident species.
Entertainment & Shows
The resort hosts daily activities such as beach volleyball, yoga sessions, and jungle walks to keep guests engaged. Evening entertainment includes the popular
Must-do experiences
Visit the cenote Sac Actun for stunning natural beauty and swimming.
Experience local flavors with tacos al pastor at El Fogon nearby.
Explore the ancient ruins of Tulum for breathtaking coastal views.
Discover the vibrant Playa del Carmen markets for unique souvenirs.
Enjoy live music at La Santander for a taste of local nightlife.
Select your room type
Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Pool View One Bedroom Suite
2 persons
62 sq. feet
1 King-size bed and 1 Sofa bed
Air conditioning
Balcony
room details
Pool View Superior
2 persons
39 sq. feet
2 Double beds
Air conditioning
Balcony
room details
Select Club Superior Adults Only
2 persons
39 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
Show all rooms
Price and Room Availability Calendar
Check availability and prices for your dates now!
July 2026 - July 2027
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Check-in/ Check-out
Facilities
Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) offers amenities for your comfortable stay and unforgettable experiences
Facilities: Very good
7.6/10Review score
General
Non-smoking rooms
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Private beach
Currency exchange
ATM/Cash machine
Barber shop
Fire extinguishers
Sports & Fitness
Fitness centre
Wind surfing
Diving
Snorkelling
Canoeing
Hiking
Tennis court
Golf course
Billiard tables
Table tennis
Yoga class
Fishing
Services
Paid airport shuttle
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Business
Business centre
Children
Cots
Babysitting/Child services
Children's buffet
Board games
Water slides
Children's play area
Kids club
Game room
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Entertainment
Sun terrace
Garden area
Spa & wellness centre
Solarium
Sauna
Turkish bath
Jacuzzi
Massage
Pool with view
Shallow end
Room features
Air conditioning
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Dining Onsite
Discover a vibrant culinary landscape at Sandos Caracol Nature Resort & Water Park (Adults Only), where diverse dining experiences await in each unique venue. From international delights to authentic Mexican and Italian flavors, every meal is an invitation to savor the essence of global cuisine in a picturesque setting.
La Laguna
International
Ambiance
Set in a spacious dining area with a relaxed atmosphere, perfect for enjoying meals throughout the day.
Key Offerings
Open for breakfast, lunch, and dinner, La Laguna features a selection of international dishes designed to delight the palate.
A charming eatery with a cozy vibe, perfect for leisurely breakfasts and delightful lunches.
Key Offerings
Serving a delicious array of Italian classics, guests can enjoy mouthwatering pizzas and pastas.
Reservation
No
Breakfast: 7:00 - 10:30, Lunch: 12:30 - 15:30.
Las Mascaras
Mexican
Ambiance
An inviting atmosphere focused on festive dining, ideal for those who wish to experience authentic flavors.
Key Offerings
Las Mascaras offers a range of traditional Mexican dinners, capturing the heart of local cuisine.
Reservation
No
Dinner only.
Salvia Snack Bar
Vegetarian
Ambiance
A casual snack bar setting, perfect for a relaxed and healthy evening meal.
Key Offerings
Focused on vegetarian options, this place serves light and delightful dinner choices.
Reservation
No
Dinner only.
El Templo
Asian
Ambiance
A vibrant venue dedicated to Asian culinary traditions, offering a unique dining experience.
Key Offerings
Explore an array of Asian flavors in a relaxed and lush environment.
Reservation
No
Hours vary.
Fogo de Brazil
Brazilian
Ambiance
A warm and lively space that invites guests to indulge in the best of Brazilian cuisine.
Key Offerings
Experience an authentic Brazilian dinner with an array of meats and sides grilled to perfection.
Reservation
Yes
Dinner only.
La Riviera
Mediterranean
Ambiance
A relaxed atmosphere that brings the essence of the Mediterranean coast to the resort.
Key Offerings
Mediterranean-inspired dishes crafted with fresh and aromatic ingredients.
Reservation
No
Hours vary.
Los Lirios
Seafood
Ambiance
A delightful setting focused on the ocean's bounty, ideal for seafood lovers.
Key Offerings
An enticing selection of seafood dishes, crafted to take advantage of local flavors.
Reservation
No
Dinner only.
Location
Chetumal - Puerto Juarez Road Km 295, Col. Centro, Playa del Carmen, 77710,
Explore Playa del Carmen
Explore Playa del Carmen
Top Attractions
Activities
Dining
Entertainment
Playa
10-minute drive
Popular local beach known for its beautiful sands and vibrant atmosphere, great for sunbathing and swimming.
Xcalacoco
10-minute drive
Secluded beach ideal for relaxation and beach sports, featuring soft sands and clear waters.
Church of Guadalupe
10-minute drive
Iconic church with stunning architecture and views, perfect for cultural exploration and photography.
Grand Coral Golf Riviera Maya
5-minute drive
Challenging golf course set against beautiful landscapes, designed for golfers of all levels.
Go Natural Explorers
5-minute drive
Eco-adventure tours, perfect for thrill-seekers. Kayaking, snorkeling, and nature tours available.
Cenote Misterio Maya
9-minute drive
Relaxing swim in natural cenote, offering a serene environment surrounded by lush jungle. Entry fee applies.
Koh Thai
10-minute drive
Authentic Thai cuisine with a charming ambiance. Signature dishes include Pad Thai and Green Curry. Reservations recommended.
Sea Olive
10-minute drive
Fresh seafood with a relaxed atmosphere, known for its ceviches and grilled dishes. Gluten-free options available.
Martina Beach Club
10-minute drive
Lively beach club offering live music, great drinks, and a fun atmosphere. Perfect for nights out with friends.
Galeria Luis Sottil
10-minute drive
Art gallery showcasing local artists. Features exhibitions and events, family-friendly and educational.
Getting around
City Centre
Playa del Carmen 8 min · 3.2 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 11 min · 4.4 mi
Cozumel (CZM) 61 min · 25.0 mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in public areas for free.
Breakfast
At the hotel Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) guests are invited to a full breakfast served for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Spanish, Italian, Dutch
Year renovated:
2011
Number of rooms:
216
Former name
Sandos Select Club
Reviews and Ratings
Feedback about Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) from previous guests about their experience.
Review score
Based on 2599 verified reviews
7.5 /10
Very good
65 %
Recommend
Breakfast
3.7/10
Cleanliness
8.7/10
Comfort
8.5/10
Facilities
7.6/10
Free WiFi
7.5/10
Location
8.9/10
Paid Wi-Fi
5.0/10
Staff
8.6/10
Value for money
8.0/10
Guest reviews
based on 517 reviews
7.5/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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Questions of the users
About Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only)
What amenities are included in the all-inclusive package at Sandos Caracol, and is an ocean view guaranteed with my room?
12 March 2024
The all-inclusive package covers lodging, food, beverages, snacks, and entertainment. However, there's no guarantee of an ocean view for any of the rooms.
Are the drinks served on the beach included in the all-inclusive deal?
15 April 2024
Yes, drinks served on the beach are included in the all-inclusive plan, but food service is not.
Does Sandos Caracol provide private beach access or will transportation be required?
20 May 2024
The resort boasts a private beach conveniently located right in front of the property.
When is the ideal time to visit Sandos Caracol for optimal beach weather?
25 June 2024
Most guests find that the best time for a beach holiday is between November and April, with generally pleasant weather.
Can you give a breakdown of what the all-inclusive deal covers, including the mini bar?
30 July 2024
The all-inclusive deal includes access to the mini bar, all restaurants and bars, buffets, and activities throughout the resort.
Is a shuttle service available from Cancun International Airport and what are the costs?
12 August 2024
Yes, Seek & Go Company offers a private air-conditioned van shuttle to and from the airport, costing approximately $160 USD for a round trip and $90 USD for a one-way trip.
Are all restaurants part of the all-inclusive experience?
19 September 2024
Most restaurants are included in the all-inclusive package. Due to local health regulations, some are currently on a rotation schedule, typically changing 2 to 3 per night.
How far is Sandos Caracol from Cancun Airport?
22 October 2024
The distance from the hotel to Cancun Airport is approximately 70 kilometers.
What activities and amenities are not covered by the all-inclusive package at Sandos Caracol?
3 November 2024
The all-inclusive package does not cover spa services, tours, airfare, ground transportation, premium wines from the à la carte menu, motorized water sports, or scuba diving.
Is there a nightlife experience, such as a disco, available at Sandos Caracol?
12 December 2024
Yes, the resort features a disco that operates from 11 PM to 2 AM for guests looking to enjoy nightlife.
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